High Water Leak Adjustment Application Form

Please fill out the application below with all required documentation within 60 days of detecting the issue and completion of the repair. Township staff will respond to your request within 15 buisness days of your submission. Public Works may be required to visit the property to ensure the leak has been repaired properly and must be granted access to the property for purposes of this program. In order to ensure consumption has been returned to normal levels, an actual water meter reading may be required. 

This program is aimed at offering assistance to those property owners who meet the following criteria:

• Single-Unit Residential Properties.
• Consumption must exceed 5 times (500%) the property owner’s average consumption.
• Payment in the amount of the last regular billing cycle must be made by the due date.
• The property owner’s account must be in good standing at the time of submission.
• Request must be made in writing by the homeowner to the Finance Department no later than 60 days following the issuance of the high water and/or wastewater bill in question.
• Reasonable efforts (including hiring a plumber) to locate the leak and initiate repairs must be taken by or on behalf of the property owner within 14 calendar days after the initial notification of increased water usage was provided to the property owner.  Notifications can include high water billing, a written notice, or a courtesy phone call. 
• Plumbing must be in compliance with government regulation.

Completed application forms must include the following information:

• Copies of receipts for supplies bought to correct the issue.
• If a licensed plumber was used, a copy of the licensed plumber's invoice.
• Photos before and sften the repair, clearly showing the issue was repaired.

Personal information contained on this form is collected under the Municipal Freedom of Information and Protection of Privacy Act and will be used to respond to your request. Questions about this collection should be directed to the Director of Corporate Services at 613-534-8889 ext.201.